1. Introduction
Twelve27 is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe. By making a reservation or using our website, you consent to the practices described in this policy.
2. Information We Collect
When you make a reservation or contact us, we may collect personal information including your full name, email address, phone number, mailing address, payment and billing information, arrival and departure dates, and the number of guests in your party. We may also collect information you voluntarily provide through forms, emails, or correspondence with our team.
If you visit our website, we may automatically collect technical data such as your IP address, browser type, pages visited, and time spent on the site through standard web analytics tools.
3. How We Use Your Information
We use the information we collect for the following purposes: to process and confirm your reservation; to communicate with you about your booking, including payment reminders and pre-arrival information; to process payments securely; to manage the security deposit and any related claims; to comply with legal obligations; and to improve our services and guest experience.
We do not use your personal information for unsolicited marketing without your explicit consent.
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances: with payment processors and financial institutions necessary to complete your transaction; with service providers who assist us in operating the property and our website, bound by confidentiality agreements; or when required by law, court order, or governmental authority.
5. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. Payment information is handled through secure, encrypted channels. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, to resolve disputes, and to comply with legal obligations. Reservation records and financial data may be retained for up to seven years in accordance with applicable regulations.
7. Your Rights
You have the right to request access to the personal information we hold about you, to request corrections to inaccurate information, and to request deletion of your data where no legal obligation requires us to retain it. To make any such request, please contact us using the information provided below.
8. Cookies & Website Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and gather usage statistics. You may adjust your browser settings to refuse cookies, though some features of the website may not function properly as a result.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites and encourage you to review their policies independently.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about these Terms of Use or our Privacy Policy, or if you wish to exercise your data rights, please contact us:
Twelve27 Luxury Villa Email: [insert contact email] Phone: [insert phone number] Address: [insert property address]